We stand behind the quality of our Duckables. Returns are accepted only for faulty or damaged products.
Returns are only accepted for faulty or damaged products.
We accept returns only when products arrive damaged, defective, or faulty due to manufacturing issues.
You have 30 days from the delivery date to report and return faulty products.
Contact our support team with photos of the damage/defect. We'll provide a prepaid return label.
Refunds are processed within 5-7 business days after we receive your return.
Items that are not faulty or damaged
Change of mind or buyer's remorse
Items damaged by misuse or accidents
Items returned after 30 days
Items without original packaging
Personalized or custom items
Items that have been opened and used
If your Duckable arrives damaged or defective, we'll send a replacement immediately at no cost.
If you receive the wrong item due to our error, contact us and we'll send the correct item.
For any manufacturing defects or quality issues, we'll provide a replacement or full refund.
Email us with your order number, photos of the damage/defect, and description of the issue
We'll review your case and email you a prepaid return shipping label if approved
Package your item securely and drop it off at any shipping location
We'll process your refund once we receive and verify the faulty item
Have questions about returns or need to report a faulty product? We're here to help!